PR nightmare for United Airlines

The doctor that was kicked off the plane in Chicago was convicted more than 10 years ago of felony charges involving the prescribing of drugs. After calling the man disruptive and belligerent, the CEO of United has apologized, now saying "no one should ever be mistreated this way". Funny how the public outcry has changed his tune. As someone who has flown a lot in the past 2 years overbooked flights are not uncommon, in fact they are somewhat expected. United needed to sweeten the deal till 4 passengers left-you don't ever forcefully remove someone from a flight. What could have been averted by a couple of thousand dollars is going to cost United millions in bad publicity. 


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